How To Repair Fotbit Display

If your Fitbit isn't working like it should (or not at all) AND information technology'south covered nether the Fitbit warranty, you tin make a warranty claim.

The fox is to figure out if your device is still covered under warranty AND if your device'due south impairment is from a manufacturing defect or problem OR regular habiliment and tear.

Important observe for Fitbit Ionic owners

Google is recalling all Fitbit Ionic smartwatches due to the possibility that the lithium-ion bombardment tin can overheat, posing a fire hazard.

If y'all ain an Ionic, Fitbit recommends you immediately terminate using it even if it's working normally and apply for a refund via this Ionic refund site. You'll demand to make full out a class and volition receive a return kit with instructions on how to return your device for a refund.

This refund applies to all Fitbit Ionic watches , even inactive units.

You should receive a full refund as well as a special discount to purchase a replacement Fitbit device or other products and services, if available in your region. This special discount is bachelor for a limited time and is valid for 90 days after registering for your Ionic refund.

What coverage does the Fitbit warranty offer?

Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) roofing both the device and the wristband(s) that came packaged with the device.

If you lot purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of buy. warranty details for Fitbit devices both new and refurbished

Fitbit's standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents.

The company also offers an extended warranty for U.s.a. customers called the Fitbit Protection Plan (FPP) through Foursquare Trader,covering your device for 2 full years. FPP Fitbit Protection Plan extended warranty by Square Trade

FPP is only available for Fitbit products purchased in the U.s. from Fitbit's online shop.

This protection programme too covers some accidental damage. You must purchase FPP within 30 days after your buy.

Warranties outset from the date of sale or shipment, or if you received information technology as a gift without proof of purchase, from the date, yous first prepare up and connect your gifted Fitbit to the Fitbit app or Fitbit's website.

You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Look for your Activation Engagement. This is the 24-hour interval you beginning activated this Fitbit and the engagement when your warranty starts.

If your Fitbit is past the warranty catamenia and the warranty expired

When verifying your warranty information, you may exist told that your product doesn't come across Fitbit'due south warranty policy's replacement requirements.

Contact Fitbit Help anyhow, and if they aren't willing to help you under the device'southward warranty, ask for a disbelieve for client goodwill and loyalty.

Review how yous purchased your Fitbit

Another option is to check how you purchased your Fitbit. Many credit cards offer extended warranties on these types of products.

You may even be eligible for an extended warranty replacement. credit cards often offer extended warranties on electronics including Fitbit

Bank check with your card issuer to discover out their policies and menu benefits. Many double the manufacturer'southward warranty past default.

The rule of pollex is you must take paid for the entire purchase using that card to qualify.

Earlier you lot contact Fitbit for warranty service

Make sure you verify your Fitbit warranty coverage (1 year for U.s. customers and 2 years fo EU from the appointment of purchase or xc days for refurbished devices.)
1. If yous do not have a receipt and received the Fitbit as a souvenir, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard.
2. View your device's activation appointment, which is the solar day your device's warranty begins. The activation appointment is the day you fix upwards your device.
3. Did your warranty already run out? Check with your credit card company or inquire if Fitbit tin can offer discounts on potential replacements.
Know the series number for your device.
Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device.

Where is your Fitbit'south serial number?

Dissimilar Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers.

For Fitbit smartwatches,

Become to your Fitbit'southward Settings app.
Scroll and tap About > Regulatory Dataor Device Info > Regulatory Info.
Expect for your serial number there, normally 12 characters containing numbers and letters.

Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. and newer model Fitbit smartwatches practice not include the serial number in the Settings screens.

Locate the original Fitbit box and packaging

For these Fitbit devices, the serial number can exist found in the original box or, in some cases, in the original purchase receipt.

If yous have your Fitbit'due south original packaging (ordinarily a box), locate the label with the barcode(s). Under the non-UPC lawmaking, you detect your device's serial number.

At that place are two barcodes on your Fitbit'due south original packaging box. 1 is the usual UPC, and the other, the longer ane, is the series number. locate your fitbit's serial number on the original packaging or box

Don't take your Fitbit'southward box or original packaging?

When you lot don't have the Fitbit box and bought your device direct from Fitbit'southward online store, review any emails from Fitbit confirming your gild and shipment.

If you kept the invoice included with the shipment, you lot might too find the serial number listed there.

For Fitbits purchased elsewhere, wait at the sales receipt.

It may list your device's series number with the auction since many companies scan this bar code besides during the sale.

Finally, if yous cannot locate your Fitbit's serial number, try reaching out to Fitbit support (live conversation is a proficient option here.)

Ask them for your serial number and ostend the electronic mail associated with your Fitbit account.

How to submit a warranty claim with Fitbit

You must contact Fitbit support via Twitter, e-mail, phone call, or live chat to make any warranty claim.

At that bespeak, the Fitbit back up person reviews and verifies your warranty coverage and guides you lot through your options, including any required return authorizations.

Fitbit requires that you obtain a render authorization from one of their customer service representatives first.

After getting a return authorisation code, practise the post-obit

Include that return authority information with your returned production.
Add a copy of your original purchase receipt to your shipment.
If possible, back up your Fitbit's data to the app past syncing your device and/or export your data from your online Fitbit account using your account's dashboard Data Export setting.
For privacy, we also recommend y'all return your device to factory settings by erasing all the data on your device.
1. For smartwatches like the Sense, Ionic, and Versa Series, get to Settings app > Nearly > Factory Reset.
2. For trackers similar the Charge or Inspire, go toSettings > Clear User Data or Settings >About > Clear User Data.
Simply send in the part of the device that'south causing issues. For example, if it'south your Fitbit Versa, do not send in the charger or the bands.
Fitbit does not guarantee it will pay for shipping the product, and then ask if they can ship you a prepaid aircraft label. For the fastest service, consider aircraft information technology at your own expense via your preferred carrier.
Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from damage and damage during shipment. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Assistance.

One time you submit a warranty merits, Fitbit volition either repair or replace your device.

Repair the Production at no charge, using new or refurbished replacement parts.
Replace the Production with a new or refurbished product at no additional cost.

When replaced with a new or refurbished unit, that unit volition either accept a 30-day warranty or the remainder of your electric current warranty, whichever is longer.

Does a replacement Fitbit come with a new warranty?

No, a replacement Fitbit does non come with its own warranty. Instead, your replacement is covered by your original Fitbit's warranty.

So if yous replaced your Fitbit subsequently half-dozen months of ownership, the replacement Fitbit would accept the remaining 6 months of coverage.

Fitbit will continue a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices.

Did your Fitbit ring interruption or first peeling?

Fitbit also guarantees its bands during the warranty menses. Fitbit band warranty claim

What Fitbit covers for its cleaved band warranty

Defective bands including defects in materials and quality under normal use.
Bands that break through no fault of your own–for case, bands that break loose from the metal clasp.
Fitbit does Non comprehend harm due to normal vesture and tear, accidents, improper employ, or whatsoever cosmetic damage such as scratches, dents, and then forth.

So if your device'south original in-box accompaniment band bankrupt and is covered, you can file a claim for Fitbit ring replacement.

Take photos of your band to prove the problems with the claim.
Have your original receipt bachelor for proof of purchase to upload to bear witness your band is covered under warranty.

Fitbit limits ring replacement claims to one band per device every iv months.

If yous have an issue with a separately purchased accessory band or a previously replaced band, contact Fitbit Customer Back up via the above methods.

Looking for Fitbit'south return policy? How to render a faulty Fitbit

Beginning, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy.

Secondly, Fitbit does not issue whatsoever device exchanges. Instead, Fitbit refunds the cost you paid for the device, and you lot tin order a new device if desired.

If you desire a replacement, make a warranty merits instead of a return claim.

When your device is found to be defective within its warranty flow, it may be eligible for replacement.

To authorize for a refund from Fitbit, meet the post-obit

Request a return authorization inside 45 days of your shipment engagement
1. For holiday purchases fabricated between Nov and December, you must asking a return dominance by 31st of January or 45 days from the appointment of shipment, whichever is longer.
Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition.
Include the return authorization number with your return, along with a copy of your original sales receipt (if bachelor) or a notice that the Fitbit was received as a gift.
Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT.)

If your return fails to meet any of the higher up weather condition, Fitbit may refuse to have your return or accuse you a restocking fee of up to fifteen% of the original price.